Track your order

When your parcel ships, we email you the tracking number. You can also see it in your account at any time.

1. 1

   Open My orders

   Sign in and open My account → My orders.

2. 2

   Open the order

   The order page shows each step, from reserved to delivered, with the carrier and tracking number.

3. 3

   Track the parcel

   Select Track your package to open the carrier's tracking page: Yamato Transport in Japan, Japan Post for other countries.

If tracking for a parcel abroad has not changed for 10 days or more, contact us and we will check with Japan Post.

Changing the address

Contact us as soon as possible. Once a parcel has shipped, the address cannot be changed.