Act on Specified Commercial Transactions
Effective date: 6 November 2026
Disclosure under Article 11 of Japan's Act on Specified Commercial Transactions. The Japanese version is the official text; this English version is a translation.
| Item | Details |
|---|---|
| Seller | Enso Enterprises Ltd. |
| Person responsible | Dang Thu Ngan, Representative Director |
| Address | 598-4 Matsuishi, Satte, Saitama 340-0105, Japan |
| Phone | 0480-31-8280 (weekdays 10:00–17:00 Japan time, excluding weekends, Japanese public holidays and the New Year period). We recommend contacting us by email so that we have a record and can respond quickly. |
| business@en-so.asia | |
| URL | https://jp-select.en-so.asia |
| Second-hand Dealer License | No. 452650007238 (Issued by Saitama Prefectural Public Safety Commission) |
| Price | The amount shown on each product page, in Japanese yen. Prices are the same for every destination; domestic prices include Japanese consumption tax. Where an export tax exemption applies, the selling price does not change. |
| Other charges | (1) Shipping: calculated from the package size and the destination, and shown before you confirm your order. (2) For deliveries outside Japan, import duties, taxes and customs fees charged in the destination country are paid by the recipient. (3) Redelivery because of an error in the delivery address you entered is charged; the fee is calculated from the package size and the new destination and is shown before redelivery (Shipping Policy section 7). (4) If a parcel is returned because the recipient refused to pay import charges and that refusal is attributable to the recipient, costs and deductions from the refund follow Article 8 of our Terms of Use. |
| Payment methods | Credit and debit cards (Visa, Mastercard, American Express, JCB, Diners Club, Discover). Where shown on the payment page, you can also pay with a card saved in Apple Pay, Google Pay or Link. All payments are made in Japanese yen. Full card numbers and security codes are handled by our payment provider Stripe; we do not receive or store them. |
| Payment timing | When you place an order, we obtain an authorization on your card. We charge it once we have confirmed stock and completed the sale. If we cannot secure the item, we cancel the authorization and do not charge you. Depending on your card issuer, your available credit may be reduced, or a debit card may show a temporary deduction, and it can take some days for the cancellation to show. If your order contains several items and only some of them sell elsewhere during checkout, we remove those items from the order and charge only for the remaining items and their shipping. Your confirmation email lists the items removed. |
| Order validity | Items are held for 30 minutes after you start payment. If payment is not completed within that time, the order is cancelled automatically. |
| Delivery time | We ship within 5 business days after payment is completed (business days exclude weekends, Japanese public holidays and New Year closure days announced on the Site). Estimated delivery after shipping: 1–3 days within Japan; internationally, EMS 3–10 business days, air parcel 7–20 days, SAL parcel 14–28 days, surface mail 1–3 months (Shipping Policy section 5). Customs and other factors may cause longer delays. |
| Shipping area | Within Japan and abroad, except destinations and items that the carrier does not accept. |
| Quantity | Only one unit of each listed item is available. Items are also listed on other sales channels at the same time, so an item may sell elsewhere while you are checking out. In that case you are not charged, as described above. |
| Returns and exchanges | Because our items are secondhand, we do not accept returns or exchanges for a change of mind (including because the item is not what you imagined, does not fit, or does not match your country's voltage or standards). If the item does not match its description, the wrong item arrives, it was damaged in transit, an item sold as tested and working does not work as described, or it is not genuine, please contact us promptly, preferably within 7 days of delivery, with photos of the packaging and the item. After checking, we accept the return and refund, and we pay the return shipping. Non-delivery, loss, and what is not covered (such as malfunctions of items clearly marked "not tested / as is") are set out in our Return and Refund Policy. Seven days is a requested reporting timeframe, not a contractual cutoff; statutory notification and other time limits apply to claims concerning nonconformity or other nonperformance. |
| Cancellation | You can cancel an order before it ships, and we refund the full amount paid. Orders cannot be cancelled after shipping. |
| Defects | Scratches and faults found during our inspection are stated in each item's description. |
| Personal information | See our Privacy Policy. |