Terms of Use

These Terms apply to every aspect of your use of the Site. Our Return and Refund Policy, Shipping Policy and Privacy Policy form part of these Terms.

1. We buy secondhand goods in Japan, inspect and photograph them at our warehouse in Satte, Saitama, and sell them on the Site. We are the seller.
2. Only one unit of each listed item is available. Its condition, accessories and how far it was tested are stated on the product page. The photos show the actual item you will receive.
3. We ship within Japan and abroad.

1. You need an account with a verified email address to buy. You can browse without one.
2. You must keep your account details accurate and properly manage your sign-in details and any linked Google account.
3. We may suspend an account for a breach of these Terms or where we have reasonable grounds to suspect its use for an improper purpose.

1. When you start payment, we hold the items in your order on the Site for 30 minutes. If payment is not completed within that time, the hold ends and the order is cancelled. Because the items are also offered on other sales channels, this hold does not guarantee that we can secure them.
2. After we obtain an authorization on your card, the sale is formed when we confirm stock and complete the charge. We then send you a confirmation email.
3. If an item sells elsewhere while you are checking out and we cannot secure it, we cancel the authorization and no sale is formed. You are not charged. We remain liable under the law for any loss caused by our fault. If your order contains several items and only some of them sell elsewhere during checkout, we remove those items from the order and charge only for the remaining items and their shipping. Your confirmation email lists the items removed.

1. The item price is the amount shown on its product page, in Japanese yen, and is the same for every destination. Domestic prices include Japanese consumption tax. Where an export tax exemption applies, the selling price does not change.
2. Shipping is calculated from the package size and the destination and is shown before you confirm your order.
3. We accept the payment methods listed in our Act on Specified Commercial Transactions disclosure (cards, including cards saved in Apple Pay, Google Pay or Link where shown). Full card numbers and security codes are handled by our payment provider Stripe; we do not receive or store them. We may keep limited payment information, such as the card brand, last four digits and payment identifiers.
4. All payments are made in Japanese yen. Any currency conversion is done by your card issuer at its own rate.

1. The rated voltage, frequency, plug type and power supply of electrical items are shown on each product page. Most are made for use in Japan. Manuals and packaging are usually in Japanese only.
2. If you use an item outside Japan, check that these specifications suit the power supply and safety standards where you use it. Some items cannot be used with a transformer or plug adapter alone. We are not liable for damage caused solely by improper use when we are not at fault.
3. Where the item matches the specifications shown on its product page, we do not accept returns or refunds because of voltage, standards or language.

We ship within 5 business days after payment is completed. Shipping methods, charges, delivery times, and items or destinations we cannot ship to are set out in our Shipping Policy.

1. For deliveries outside Japan, you are the importer in the destination country.
2. Import duties, taxes, customs fees and other charges in the destination country are paid by the recipient and are not included in your payment to us.
3. If the parcel is returned because the recipient refused to pay these charges, and that refusal is attributable to the recipient, we refund the amount we received minus shipping in both directions and other reasonable costs we may lawfully charge. We tell you what was deducted and never deduct the same cost twice. If the item has to be disposed of rather than returned, we contact you first unless the law or carrier conditions make that impossible.

1. You can cancel an order before it ships, and we refund the full amount paid.
2. Because our items are secondhand, we do not accept returns or exchanges for a change of mind.
3. We accept returns and refunds if the item does not match its description, the wrong item arrives, it was damaged in transit, an item sold as tested and working does not work as described, it is not genuine, or it does not arrive or is lost. Details are in our Return and Refund Policy.

You must not:

• register with false information, or use another person's card or account;
• place fraudulent bulk orders for resale or otherwise disrupt our business;
• copy the photos, text or other content of the Site without permission;
• break the law or act against public order and morals.

1. We are not liable for damages for delays caused by events for which we are not responsible, such as carrier delays, natural disasters, war or seizure by customs. This does not remove any duty to refund under the law or our Return and Refund Policy.
2. To the extent permitted by law, our liability for damages is limited to the amount we received for the transaction concerned. This limit does not apply where we acted intentionally or with gross negligence, or where the law does not allow it.

We handle personal information obtained through the Site in accordance with our Privacy Policy.

1. You represent and undertake that you do not currently, and will not in the future, fall within any of the following: an organized crime group (boryokudan); a member of such a group; a person who ceased to be a member less than five years ago; a quasi-member; an affiliated company; a corporate racketeer (sokaiya); a racketeer acting under the guise of a social or political movement; a specialized intellectual-crime group; or any equivalent person or organization.
2. If there are reasonable grounds to find that you fall under any of the categories above, we may terminate your agreement to use the Site without first demanding that you remedy the breach. This does not release us from liability for matters for which we are responsible.

We buy and sell secondhand goods under a licence from the Public Safety Commission, as required by Japan's Secondhand Articles Dealer Act.

• Second-hand Dealer License: No. 452650007238 (Issued by Saitama Prefectural Public Safety Commission)
• Seller: Enso Enterprises Ltd.

Each purchase is governed by the Terms you agreed to when you placed the order; later changes do not apply retroactively. We change these Terms for existing accounts only with your consent or where the requirements of Article 548-4 of the Japanese Civil Code are met, and we announce the change and its effective date in advance on the Site or by other appropriate means.

These Terms are governed by the laws of Japan. The Saitama District Court or the Tokyo District Court has exclusive jurisdiction in the first instance over any dispute relating to the Site. Nothing in this clause or our Return and Refund Policy limits any consumer rights or rights to bring proceedings that cannot be excluded under applicable mandatory law.

• Seller: Enso Enterprises Ltd.
• Address: 598-4 Matsuishi, Satte, Saitama 340-0105, Japan
• Email: business@en-so.asia
• Phone: 0480-31-8280 (weekdays 10:00–17:00 Japan time, excluding weekends, Japanese public holidays and the New Year period)