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User guides, answers to common questions, and how to contact the Enso support team.
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Getting startedWho we are, how buying works, and creating your account3 articlesFinding and ordering itemsSearch, read the condition of an item, and place an order3 articlesPaymentPayment methods, when your card is charged, currency and tax2 articlesShippingDelivery within Japan and abroad, import duties, tracking and restricted items5 articlesCancellations and returnsCancelling an order, returns and refunds, and damaged parcels4 articlesAccount and privacyDeleting your account and cookies2 articles
Most viewed articles
- Guide for new customersWho sells on Enso, how buying works, and how your item reaches you.
- Condition grades and test resultsHow to read the condition, the test result and the photos of an item.
- Shipping outside JapanJapan Post methods, delivery times and how the charge is worked out.
- Returns and refundsWhen we accept a return, how to ask, and when the money reaches your card.
- Payment methodsCards accepted, when your card is charged, and payment security.
Applicable documents
This article summarizes the how-to steps. If there is any difference, the documents below take precedence.
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