Cancellations and returns
Cancelling an order, returns and refunds, and damaged parcels
- Cancel an orderYou can cancel free of charge until the order ships.
- Returns and refundsWhen we accept a return, how to ask, and when the money reaches your card.
- Damaged parcelsWhat to do if your item arrives damaged.
- Report a problem with an orderHow to contact us about an order and what to include.
Frequently asked questions
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