Cancel an order
You can cancel free of charge until the order ships.
Updated 06/11/2026
Before it ships
Email us at business@en-so.asia with your order number. We cancel it and refund the full amount, item and shipping, to your card. We process the refund within 5 business days of your request.
After it ships
Orders cannot be cancelled once they have shipped. If the item does not match its description when it arrives, see Returns and refunds.
Payment you did not finish
If you left the payment page without paying, there is nothing to cancel: the hold on the items ends after 30 minutes and you are not charged.
If a parcel is returned because the recipient refused to pay import charges and that refusal is attributable to the recipient, Article 8 of our Terms of use applies. See Import duties and taxes.
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