Shipping Policy

All items ship from our warehouse at 598-4 Matsuishi, Satte, Saitama 340-0105, Japan.

We pack and ship within 5 business days after payment is completed, and email you the tracking number when the parcel ships. Business days exclude weekends, Japanese public holidays and New Year closure days announced on the Site.

We ship within Japan and abroad, except to destinations the carrier does not serve.

1. Each item is packed and shipped as a separate parcel. Shipping for each parcel is calculated from its size (the total of its length, width and height after packing) and the destination, and the shipping charges for all parcels in your order are added together.
2. The total including shipping is shown before you confirm your order.
3. Within Japan we ship by Yamato Transport (TA-Q-BIN). Outside Japan we ship by Japan Post (EMS, air parcel, SAL parcel or surface mail). At checkout you choose from the methods available for your destination and package sizes.

Estimated delivery times after shipping are below. These are carrier estimates and may be longer because of customs, weather or holidays in the destination country.

The shipping methods available for your destination, their charges and estimated delivery times are shown before you confirm your order.

1. Import duties, taxes and customs fees charged in the destination country are paid by the recipient and are not included in your payment to us.
2. If the parcel is returned because the recipient refused to pay these charges, and that refusal is attributable to the recipient, Article 8 of our Terms of Use applies.

1. Please enter the address, name and phone number accurately.
2. If a parcel cannot be delivered because of an error in the address, you pay the cost of sending it again.
3. The delivery address cannot be changed after the parcel ships.

Because of air transport rules, some items, such as those containing lithium batteries, aerosol cans or liquids, may not be shippable abroad. If we find after you place your order that the item cannot be shipped, we will contact you and cancel the order. If the payment has not been captured, we cancel the card authorization; if it has been captured, we refund the item price and shipping in full.

Items are packed at our warehouse with cushioning so that they travel safely.

• Seller: Enso Enterprises Ltd.
• Address: 598-4 Matsuishi, Satte, Saitama 340-0105, Japan
• Email: business@en-so.asia
• Phone: 0480-31-8280 (weekdays 10:00–17:00 Japan time, excluding weekends, Japanese public holidays and the New Year period)