Return and Refund Policy

1. Our items are secondhand. Each one is inspected and its condition is disclosed before sale.
2. For that reason, we do not accept returns or exchanges for a change of mind. We do accept returns and refunds in the cases listed in section 3.

1. You can cancel an order before it ships. Contact us by email with your order number.
2. We refund the full amount paid, including the item and shipping.
3. Orders cannot be cancelled after shipping.
4. If an item sells elsewhere while you are checking out, we release the authorization on your card for that item and you are not charged for it. If other items in the same order are still available, we charge only for those items and their shipping.

We accept returns and refunds in the following cases. Please contact us promptly—preferably within 7 days of delivery, after the estimated delivery period ends for non-delivery, or after you learn of a loss. These are requested reporting timeframes, not contractual cutoffs. Statutory notification and other time limits apply to claims concerning nonconformity or other nonperformance.

• A change of mind, including because the item is not what you imagined, does not fit or is no longer needed
• Returns based solely on voltage, standards or the language of the manual, where the item and manual match the information disclosed on the Site (differences from that information are covered by section 3)
• Malfunctions of items whose product page clearly states they are "not tested / as is" and not guaranteed to work (only to that extent; this exclusion does not apply if the item does not match its description, the wrong item arrives, it was damaged in transit, it is not genuine, or we knowingly failed to disclose a fault)
• Scratches, marks, missing parts or wear stated in the description or clearly shown in the photos (faults or damage beyond what was shown are still covered)
• New damage caused by your use, storage or modification after delivery, excluding damage resulting from a lack of conformity that existed at delivery or from circumstances attributable to us

We do not reject the exercise of statutory rights concerning nonconformity or other nonperformance solely because the reporting timeframe requested in section 3 has passed.

1. For a case covered by section 3, email business@en-so.asia with your order number and photos of the packaging and the item. For non-delivery or loss, no photos are required. We investigate the shipping records and refund you without requiring a return if the case falls within the non-delivery or loss provisions of section 3. A carrier's formal confirmation of loss is not a prerequisite for a refund for non-delivery.
2. We check your request and tell you how to send the item back. Please do not send it before we reply.
3. In the cases listed in section 3, we pay the return shipping.

1. In the cases in section 3, we refund the item price and the original shipping in full, to the card you paid with. If the sale had not yet been completed, we cancel the authorization instead.
2. We process the refund within 5 business days of receiving the returned item and confirming the reason, or, for non-delivery or loss, of completing our check of the shipping records.
3. All refunds, including refunds for cancellations, are made to the card used for payment. For cancellations you request before shipment, we process the refund within 5 business days after receiving your request; for orders we cancel, within 5 business days after deciding to cancel. If the payment has not been captured, we promptly cancel the authorization instead.
4. After we process the refund, the time it takes to appear on your statement depends on your card issuer. It usually takes about 5–10 business days, but may take longer.

• Seller: Enso Enterprises Ltd.
• Address: 598-4 Matsuishi, Satte, Saitama 340-0105, Japan
• Email: business@en-so.asia
• Phone: 0480-31-8280 (weekdays 10:00–17:00 Japan time, excluding weekends, Japanese public holidays and the New Year period)