Guide for new customers

Enso is run by Enso Enterprises Ltd. (エンソウ株式会社), a company in Satte, Saitama, Japan, licensed as a second-hand dealer (No. 452650007238, issued by the Saitama Prefectural Public Safety Commission). We buy secondhand goods in Japan, inspect and photograph them at our own warehouse, and sell them on this site. We are the seller of every item.

Three things to know before you buy

• There is only one of each item. The same item is also offered on other sales channels at the same time, so it can sell elsewhere while you are checking out. If that happens, you are not charged for it.
• The condition is shown before you buy. Each product page shows photos of the actual item, a condition grade, how far it was tested, and the scratches or faults we found.
• Everything ships from our warehouse in Satte, Saitama. We ship within 5 business days after payment: within Japan by Yamato Transport, and abroad by Japan Post.

From choosing an item to receiving it

1. 1

   Create an account

   Sign up with your email address and a password, then enter the 6-digit code we email you. You can browse without an account.

2. 2

   Choose items

   Use Buy now for a single item, or add several items to your cart.

3. 3

   Check out

   Choose your delivery address and shipping method. You see the full total before you pay. The items are held for you for 30 minutes while you enter your card.

4. 4

   Pay

   You pay on Stripe's secure page. Your card is authorized first and charged only once we confirm the item is yours.

5. 5

   We pack and ship

   We pack your order at our warehouse within 5 business days and email you the tracking number.

6. 6

   Receive your item

   If anything does not match the description, contact us with photos, preferably within 7 days of delivery.