Import duties and taxes
Charges in your country are paid by you and are not part of your payment to us.
Updated 06/11/2026
For deliveries outside Japan, you are the importer. Import duties, taxes, customs fees and carrier handling fees in your country are paid by you to customs or the carrier, and are not included in what you pay us.
What you should do
- Check your country's import rules before you order, including items that are restricted or need a permit;
- Pay the charges when the carrier or customs asks you to.
If you refuse to pay
If the parcel is returned because the recipient refused to pay import charges and that refusal is attributable to the recipient, we refund the amount we received minus shipping in both directions and other reasonable costs we may lawfully charge, under Article 8 of our Terms of use. We tell you what was deducted and never deduct the same cost twice.
We do not collect import duties, so we cannot refund them. Your country's customs office may have its own refund process.
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