Place an order

1. 1

   Choose items

   Select Buy now on a product page, or add items to your cart and open the cart.

2. 2

   Choose a delivery address

   Pick a saved address or enter a new one.

3. 3

   Choose a shipping method

   You see the methods available for your address. Each item is packed and shipped as its own parcel, and the shipping for all parcels is added together.

   
4. 4

   Check the total

   The total is the item prices plus shipping. There is no service fee. For deliveries outside Japan, import duties and taxes are not included.

5. 5

   Pay on Stripe

   Select Continue to secure payment. We hold your items for 30 minutes while you enter your card on Stripe's page. If you do not finish in time, the hold ends and the order is cancelled.

When the sale is formed

After Stripe authorizes your card, we confirm that we still have the item and complete the charge. That is when the sale is formed, and we email you a confirmation.

If an item sells elsewhere while you pay

Our items are also offered on other sales channels. If one sells there first, we release the authorization for it and you are not charged. In an order with several items, we remove only the item that sold and charge for the rest and its shipping; the confirmation email lists what was removed.

Your cart

The cart is saved to your account and holds up to 30 items. Adding an item to the cart does not reserve it. When you check out, we check every item again; any item that is no longer available is removed from the cart and we tell you which one before you pay.

If we cannot ship an item to you

If we find after you order that an item cannot be shipped to your address, for example because of air transport rules, we contact you and cancel the order. If your card has not been charged we cancel the authorization; if it has, we refund the item price and shipping in full.